Our Return Policy
Easy Returns, Happy Customers
We want you to be completely satisfied with your purchase. If for any reason you're not, we've got you covered with our hassle-free return policy.
Return Guidelines:
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30-Day Window: You have 30 days from the date of purchase to initiate a return.
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Exemptions: Certain items like intimate wear, gift cards, downloadable software, and select health/personal care items are not eligible for return.
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Unopened Items: Items must be in their original packaging, unopened, and in new condition to be eligible for a full refund.
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Opened Items: If you've opened the product but are not satisfied, you can still return it within the 30-day window for a refund, minus a small 7% restocking fee.
How to Initiate a Return:
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Contact Us: Reach out to our customer service team via email or phone to initiate the return process. Please provide your order number and reason for return.
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Return Authorization: Once approved, we'll provide you with a return authorization number and instructions on how to return the item.
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Return Shipping: You're responsible for return shipping costs, except in cases of damaged or defective items.
Refund Process:
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Inspection: Upon receiving the returned item, we'll inspect it to ensure it meets our return guidelines.
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Refund Issuance: If everything checks out, we'll issue your refund within 3-5 business days to your original payment method.
Exchanges:
Unfortunately, we do not offer exchanges at this time. However, you can return the item and place a new order for the desired product.
Questions?
If you have any questions or concerns regarding our return policy, feel free to contact our customer service team. We're here to help!
Thank you for choosing Spruced Roost. We appreciate your business! If you still have any questions, contact our Customer Service Department. Email us at support@sprucedroost.comor by phone at 1-812-777-8233.
